Frequently Asked Questions

I just placed my order for my LUXE ring! What happens now?

After you place your order for your LUXE ring, we will be in contact with specially selected gems. This ensures that you love your ring in every single way! After your gem is selected we begin making your ring right away! Please allow up to 8 weeks for your custom ring to be created and shipped!

Will my ring look exactly like the photo?

To preserve the natural state of each raw gem, no two rings are ever the same. This way you know for sure that you will receive a one of a kind, and unique ring!

How long does my order take to make?

Unless your ring is already in stock, please allow up to 8 weeks for your ring to be created.

However, if you need your ring by a sooner date, do not hesitate to reach out! We will do our very best to accommodate.

Returns & Cancellations

Because each ring is handmade to order, we do not accept returns or order cancellations at this time.

Raw Gems

All gems used in RAW by Olivia Mar’s jewelry are genuine, raw and natural. They are never lab grown, heat treated or dyed.

If you would like your ring to be made with a specific type of gem not found in our shop, we do work with most gems and would be more than happy to accommodate your requests, and design you something extra special!

Can you repair my ring?

All jewelry purchased comes with a 90 day limited warranty. After this time if any repairs are needed we offer full service care including, plating, resizing, re setting, recasting, etc. Pricing for these services vary per piece, depending on what needs to be done.

Shipping

All US orders are shipped complimentary through UPS with a signature required upon delivery. All international orders are also shipped through UPS with a signature required upon delivery, with pricing varying upon location.

Have a question for us that wasn't covered here?

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